Bakery Operations Manager

5 days ago


BalaCynwyd, Pennsylvania, United States Insomnia Cookies Full time

At Insomnia Cookies, we're on a mission to revolutionize the cookie game by delivering warm, delicious treats all day and late into the night. As a Shift Leader, you'll play a pivotal role in ensuring seamless bakery operations, providing exceptional customer service, and driving sales.

About Us

Founded in a college dorm room 20 years ago, Insomnia Cookies has become a cult brand known for its innovative bakery + delivery concept. With over 300 stores globally, our flagship store in Philadelphia is a hub of activity, and our nationwide shipping and gifting portfolio is expanding rapidly.

Salary & Benefits

We offer a competitive salary of approximately $40,000 per year, with flexible part-time work schedules and paid vacation and sick time off. You'll also enjoy interactive training & mentorship, pet insurance for your furry loved ones, job stability with a rapidly growing company, achievable growth/promotion opportunities, employee discount, and FREE cookies with every shift

Job Description

Your responsibilities will include:

  • Providing incredible customer service and quality products to all of our guests throughout their experience within our bakeries
  • Supporting store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
  • Prioritizing and delegating tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
Requirements

To be successful as a Shift Leader, you'll need:

  • At least 1 year of working experience in a customer service focused role
  • Point of Sales systems experience
  • Outstanding communication, time management, and people skills

We're an equal opportunities employer and welcome applicants from diverse backgrounds. If you're passionate about delivering exceptional customer experiences and have a knack for leadership, we'd love to hear from you



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