Creative Retail Team Lead

1 week ago


BalaCynwyd, Pennsylvania, United States Michaels Arts and Crafts Full time

We are seeking a highly motivated and experienced Creative Retail Team Lead to join our team at Michaels Arts and Crafts in the Pa region.

About the Role

This is a full-time position, estimated salary $45,000 - $60,000 per year, depending on experience, which includes benefits, health insurance, paid time off, tuition assistance, generous employee discounts, and much more.

Job Description

The ideal candidate will be responsible for delivering an exceptional customer shopping experience by providing friendly service, helping customers locate products, and ensuring a well-merchandised store. This role involves interacting with customers, responding to their needs, and resolving any issues that may arise. Additionally, this position requires cross-training in Custom Framing selling and production.

Responsibilities:
  • Deliver friendly customer service and resolve customer complaints promptly and professionally.
  • Provide product knowledge and assist customers in locating items within the store.
  • Participate in visual merchandising and maintaining store recovery standards to ensure a visually appealing store environment.
  • Cross-train in Custom Framing selling and production.
  • Perform tasks as assigned by management to support store operations and goals.
Requirements:
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time and move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
What We Offer

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235.



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