Customer Service Representative

5 days ago


Honolulu, Hawaii, United States Zeus Fire and Security Full time
About Us

Zeus Fire and Security is a leading provider of life and safety solutions, serving customers across the state with a commitment to excellence and customer satisfaction.

The Role

We are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, resolving technical and administrative issues, and maintaining strong relationships with our customers.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Collaborate with field technicians to resolve technical issues and ensure seamless service delivery.
  • Manage and maintain accurate customer information, including account details and system configurations.
  • Work proactively to prevent account cancellations and promote customer retention.
  • Participate in special projects and contribute to the development of new processes and procedures.
Requirements:
  • 3+ years of experience in a customer service role, with a strong background in technical support and customer-facing interactions.
  • Ability to learn new technologies and adapt to changing requirements.
  • Excellent communication and problem-solving skills, with a strong focus on customer satisfaction.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
What We Offer:
  • A competitive hourly rate of $18, with opportunities for growth and development.
  • A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) savings plan.
  • A supportive and collaborative team environment, with opportunities for professional growth and development.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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