Customer Service Associate
5 days ago
A Customer Service Associate at Wood Shed Lumber & Hardware provides an exceptional customer experience by maintaining a clean and organized store environment, answering questions about merchandise, and processing transactions efficiently.
Key Responsibilities- Create a welcoming atmosphere for customers by ensuring the front end of the store is well-maintained and performing housekeeping tasks as needed.
- Greet all customers warmly and be prepared to answer various basic questions regarding merchandise and its location in the store.
- Answer phones promptly and transfer calls to the correct department while providing a smooth customer service experience through efficient checkout processes and orderly traffic flow.
- Maintain knowledge of all store policies and procedures, including returns, refunds, account payments, and deliveries, and promote store loyalty programs and seasonal promotions effectively.
- Identify shoplifters and respond according to store policy, operate point-of-sale equipment, process transactions accurately, and maintain displays around the checkout counter.
- Assist with opening and closing cash tills, help other staff members with tasks as needed, and attend all staff meetings.
- Demonstrate outstanding customer service skills and a professional attitude.
- Show a team player mindset, contributing wherever needed.
- Exhibit good math and cash handling skills.
- Have a general understanding of store merchandise with a willingness to expand knowledge continuously.
- Display self-motivation and ability to follow through on assignments.
- Able to work flexible hours, including weekends and holidays.
- Highly organized with acute attention to detail.
- Effectively communicate with customers, colleagues, and management.
- Able to lift and handle products of varying weight as needed.
$35,000 - $45,000 per year, depending on experience.
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