Service Manager

5 days ago


Valencia, California, United States Frontier Toyota Full time
Job Summary

We are seeking a highly skilled Service Writer to join our team at Frontier Toyota. The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer experiences.

The estimated annual salary for this role is $55,000 - $65,000, depending on experience.

About the Role

As a Service Writer, you will be responsible for coordinating service and repair activities, acting as the liaison between customers and technicians, and ensuring that customers receive accurate diagnoses and timely repairs. Your goal will be to maintain an Excellent CSI (Customer Satisfaction Index) by providing personalized service and addressing customer concerns in a prompt and professional manner.

  • Maintain an Excellent CSI (Customer Satisfaction Index)
  • Assist customers with any service needs they have for their vehicle
  • Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle
Requirements

To succeed in this role, you will need to possess:

  • Ability to operate office type equipment
  • Ability to effectively communicate with customers, in person, via electronic & telephonic communication systems
  • Ability to manage Dealership electronic data system
  • Ability to properly complete necessary Service-related forms and requests
  • Ability to sufficiently & properly diagnose customer complaints

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