Service Ambassador
2 days ago
CastleWorks Water Heaters is a leading provider of water heater services, dedicated to delivering exceptional customer experiences through our team of skilled professionals. We are committed to building long-term relationships with our customers by providing timely and effective solutions to their needs.
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. This is a full-time position offering a competitive salary range of $20.00 - $25.00 per hour. The successful candidate will be responsible for managing customer relationships, scheduling appointments, and ensuring timely resolutions to customer inquiries.
Responsibilities:
- Develop and maintain a deep understanding of our products and services to provide informed solutions to customer inquiries.
- Build and maintain strong relationships with customers through effective communication and issue resolution.
- Collaborate with internal teams to ensure timely resolutions to customer issues.
- Maintain accurate records of customer interactions and appointments.
- Provide recommendations for service and maintenance contracts as appropriate.
- Perform other duties as assigned by management.
Requirements:
- One to two years of Call Center experience; HVAC experience is a plus.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong problem-solving skills and attention to detail.
- Proficient in Microsoft Office and CRM systems.
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Sales Ambassador
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Customer Service Ambassador
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Breakfast Service Ambassador
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Customer Service Ambassador
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