Customer Service Supervisor

3 days ago


Valencia, California, United States Gold's Gym - SoCal Full time
Job Title: Customer Service SupervisorOverview:

Golds Gym SoCal is seeking a customer-focused Customer Service Supervisor to lead our front desk and Kids Club teams. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for all members and guests.

Job Description:
  • Manage daily operations, ensuring policies and procedures are followed at all times.
  • Hire, train, and supervise team members for the front desk and Kids Club.
  • Serve as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues.
Required Skills and Qualifications:
  • Ability to use sound business judgment and have strong analytical skills.
  • Effective communication, delegation, and follow-up skills.
  • Demonstrates ability to create a positive environment and willingness for self-development.
Benefits:
  • A competitive salary range of $58,000 - $68,000 per year.
  • Benefits package including John Hancock 401k, Aflac supplemental insurance options, free gym memberships, and discounts.


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