Residential Service Coordinator
4 days ago
This position offers a unique opportunity to make a real difference in people's lives. As a Customer Care Representative at Lennar, you will be responsible for ensuring that homeowners receive exceptional service and support throughout their home-owning journey. Your skills and experience will be utilized to coordinate repairs, communicate with homeowners, and ensure that all work is completed to a high standard.
What You'll Do- You will be the primary point of contact for homeowners, responding to their inquiries and resolving any issues promptly.
- You will work closely with trade partners to schedule and complete repairs, ensuring that all work is done efficiently and effectively.
- You will maintain accurate records of all service requests and repairs, providing regular updates to homeowners and management.
- You will evaluate the performance of trade partners and materials, reporting back to management and making recommendations for improvement.
- A high school diploma or GED; an Associate's degree or equivalent is preferred.
- 1-3 years of experience in residential customer service or construction field preferred.
- Valid driver's license with a good driving record.
- Strong communication, organizational, and time-management skills.
The base compensation offered for this position ranges from $20.29 to $36 per hour, subject to adjustment based on employee qualifications, geographic pay differentials, and operational considerations. Additionally, this position may be eligible for bonuses and commissions.
Benefits- Robust health insurance plans, including medical, dental, and vision coverage.
- A 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%.
- Paid Parental Leave and an Associate Assistance Program.
- An Education Assistance Program and up to $30,000 in Adoption Assistance.
- Generous Holiday, Sick Leave, and Personal Day policies.
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