IT Service Desk Analyst

1 week ago


Sheboygan, Wisconsin, United States Barry-Wehmiller Companies Inc Full time
About Us:

Barry-Wehmiller is a global leader in engineering consulting and manufacturing technology. Our mission is to build a better world through business. We strive to provide exceptional service to our customers and employees alike.

Job Description:

The IT Service Desk Analyst will be the face of our IT department, providing top-notch support to our internal customers. This role requires strong technical skills, excellent communication, and a customer-centric approach. The ideal candidate will be able to troubleshoot and resolve PC and software issues, migrate and deploy PCs, and work collaboratively with our infrastructure team.

Key Responsibilities:
  • Provide world-class customer support through various channels, including phone, email, and in-person interactions.
  • Resolve technical issues efficiently and effectively, documenting all interactions and resolutions.
  • Migrate and deploy PCs, ensuring seamless transitions and minimal downtime.
  • Collaborate with the infrastructure team to ensure efficient operations and optimal system performance.
  • Stay up-to-date with the latest IT trends and advancements, applying this knowledge to improve our services.

Requirements:
  • An associate degree in business administration, computer science, or a related field is preferred.
  • At least 3 years of experience in a similar role, with a strong background in technical support and customer service.
  • A+ certification is highly desirable.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.

Equal Opportunity Employer:
Barry-Wehmiller is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.

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