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Technical Support Specialist
2 months ago
We are seeking a highly skilled Systems Support Engineer to join our team at Verizon. As a key member of our Managed Services team, you will be responsible for providing expert-level support for our applications, tools, and platforms.
Key Responsibilities- Resolve complex system and application issues, including escalations from network operations centers, project teams, and management teams.
- Own and drive resolution of highly complex system and application issues, working with Product Marketing, Account teams, and internal organizations on product-wide issues and product readiness projects.
- Interact with network operations and customers on high-visibility and complex technical issues.
- Mentor network operations engineers and support new technology and product integration.
- Assist with remediation efforts of security vulnerabilities and review and provide technical analysis on IAR's.
- Perform alarm studies, create and maintain knowledge articles, and analyze platform issues and manage escalations to various IT organizations.
- Associate's degree or equivalent work experience.
- Broad knowledge of all products within Managed Services.
- Intermediate knowledge of network management platforms, applications, and protocols, including Linux, Windows, Kubernetes, WAN/LAN/SD-WAN, Cisco ISE, Assure 1, SevOne, Citrix, and TACACS/Radius.
- One or more years of hands-on experience with OS, applications support, or networking, common network security practices, standards, and troubleshooting.
- Flexibility with work hours, as position may be required to work an off-shift or on-call.
- Must have, or be able to qualify for and maintain a DoD clearance at the Top Secret level.
- Excellent communications skills and ability to deliver results under pressure.
- Strong customer service skills and ability to interface successfully with customers, Verizon Account teams, and various other groups involved in the delivery of service to the end customer.
This is a hybrid role, with a defined work location that includes work from home and a minimum eight assigned office days per month.
Scheduled Weekly Hours: 40
We are an equal opportunity employer and celebrate our employees' differences. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
