Customer Support Specialist

3 weeks ago


Lexington, Kentucky, United States Workoo Technologies Full time

About the Job

The Customer Service/Online Support Representative role at Workoo Technologies offers a unique opportunity to make a meaningful impact in the lives of our customers. As a key member of our team, you will be responsible for providing exceptional support and assistance to our clients through various communication channels.

Key Responsibilities

  • Respond to inbound calls from customers regarding their queries and concerns.
  • Resource and educate agents on their prescribed benefits, use of strategy, formulary, premiums, and condition of purchases and claims or inquiries.
  • Communicate effectively with customers, pharmacies, and medical professionals to resolve issues related to prescription purchases and reorders.
  • Create outgoing calls to customers regarding prescription purchases and payment concerns.

Requirements

  • A secondary school degree or GED (or higher) OR equivalent work experience.
  • 1+ years of customer service experience, including phone-based customer support.
  • Proficiency in computer skills, including Microsoft Windows applications, and the ability to browse and learn new complex computer unit applications.

Preferred Qualifications

  • Contact center experience.
  • Customer service knowledge.
  • Experience working in a digital environment.

Compensation

The estimated salary for this position is approximately $45,000 per year, based on national averages for similar roles in the United States.



  • Lexington, Kentucky, United States Carolina Aire Systems Llc Full time

    Job SummaryWe are looking for a dedicated CUSTOMER SUPPORT SPECIALIST HVAC to join our team at Carolina Aire Systems LLC. This role involves handling customer inquiries, providing product information, troubleshooting technical issues, and maintaining accurate customer records.Key Responsibilities:Communicate effectively with customers via phone, email, or...


  • Lexington, Kentucky, United States Carolina Aire Systems Llc Full time

    We are seeking an experienced Heating and Cooling Customer Support Specialist to join our team at Carolina Aire Systems LLC.Job DescriptionThis is a fantastic opportunity to provide exceptional customer service and support for our clients in the heating, ventilation, and air conditioning industry.Key Responsibilities:Respond to customer inquiries and...


  • Lexington, Kentucky, United States CHECKredi Full time

    Job SummaryWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional service to our customers, ensuring their payment needs are met in a timely and friendly manner.The ideal candidate will have excellent communication skills, a strong...


  • Lexington, Kentucky, United States Mr Appliance Full time

    We're seeking a skilled and enthusiastic Service Representative Specialist to join our team at Mr. Appliance. As a key member of our support team, you'll be responsible for delivering exceptional customer service and satisfaction across various locations.About the Role: This is a fantastic opportunity for someone who enjoys helping others and is looking for...


  • Lexington, Kentucky, United States Mr. Appliance Full time

    Company OverviewMr. Appliance is a leading provider of customer service solutions for home appliance repair and maintenance. Our team is dedicated to delivering exceptional service experiences that exceed customer expectations.Our mission is to provide timely, efficient, and professional service to homeowners in need of appliance repair. We strive to build...


  • Lexington, Kentucky, United States Aramark Full time

    We are seeking a highly skilled and motivated individual to join our team as a Remote Support Specialist. This role will be primarily based at home with 3 days in office each month.About Aramark Uniform ServicesWe are a leading provider of uniforms and related products to over 400,000 customers nationwide. Our mission is to deliver exceptional service and...


  • Lexington, Kentucky, United States Lexington Motor Sports Full time

    Customer Experience SpecialistWe are seeking a charismatic Customer Experience Specialist to join our sales team at Lexington Motor Sports. This role involves working closely with customers to understand their needs and preferences, providing expert advice on off-road vehicles and accessories, and ensuring an exceptional customer...


  • Lexington, Kentucky, United States Vaco Full time

    Job Title: Administrative Support SpecialistWe are seeking an experienced Administrative Support Specialist to join our team. As an essential member of our staff, you will be responsible for providing administrative support to our management team.Responsibilities:Ordering necessary items and supplies.Managing the general office environment, including...


  • Lexington, Kentucky, United States Ladgov Corporation Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Executive Support Specialist to join our team at Ladgov Corporation in Hanscom AFB, MA. As an Executive Support Specialist, you will provide administrative support to our executives, manage schedules, and handle various tasks with discretion.The ideal candidate will have intermediate proficiency...


  • Lexington, Kentucky, United States Jason's Deli Full time

    **Job Responsibilities:**As a Restaurant Customer Service Team Member at Jason's Deli, you will be responsible for:Prioritizing work tasks while anticipating customer needs and providing personalized supportCoordinating with colleagues to ensure seamless service and maintain a clean and organized environmentManaging takeout and delivery orders accurately and...


  • Lexington, Kentucky, United States State Farm Insurance Full time

    About State Farm InsuranceWe are seeking a talented and customer-focused professional to join our team as an Insurance Industry Support Specialist. This role plays a vital part in ensuring the smooth operation of our office, providing exceptional support to customers, and driving business growth.About YouWe're looking for someone who is passionate about...


  • Lexington, Kentucky, United States Galls LLC Full time

    Job SummaryGalls LLC is seeking a dedicated Customer Service Specialist to join our team. As a key member of our sales staff, you will be responsible for providing exceptional customer service and supporting our public safety professionals.Key Responsibilities:Customer Service: Greet customers warmly, assist with product selections, and provide excellent...


  • Lexington, Kentucky, United States First Georgia Physician Group Full time

    **Job Title:** Medical Support SpecialistAt First Georgia Physician Group, we provide both primary care and dermatology services to patients of all ages. We are currently seeking a Medical Support Specialist to join our team.**About the Job:This role is responsible for welcoming patients and visitors, maintaining patient accounts, collecting copayments or...


  • Lexington, Kentucky, United States Quantrell Auto Group Full time

    Job SummaryWe are seeking a skilled Customer Service Specialist to join our team at Quantrell Auto Group. As a key member of our service department, you will provide exceptional customer service and support to our clients. Your primary responsibilities will include overseeing service orders, managing technician time, and initiating service contracts as...


  • Lexington, Kentucky, United States Clint Conrad - State Farm Agent Full time

    Job Title: Administrative Support SpecialistAbout Clint Conrad - State Farm AgentWe are a well-established insurance agency dedicated to offering unparalleled service to our clients. Our team is passionate about delivering tailored solutions and fostering lasting connections.Estimated Annual Salary: $55,000 - $70,000.Main Responsibilities:Ensuring a positive...


  • Lexington, Kentucky, United States Marshalls Full time

    We're seeking a Customer Experience Specialist to join our team at Marshalls, focusing on creating a positive and welcoming store environment. As a key member of our sales floor team, you'll work closely with colleagues to ensure seamless customer interactions and deliver exceptional service.Your responsibilities will include processing customer transactions...


  • Lexington, Kentucky, United States University of Kentucky Full time

    Job Summary: We are seeking a skilled Medical Support Specialist to join our team at the University of Kentucky. This role is responsible for supporting patient care delivery by processing physician orders, maintaining patient records, and providing exceptional customer service.Key Responsibilities: Process and maintain accurate patient records Provide...


  • Lexington, Kentucky, United States Paul Miller Ford Full time

    We are a family-owned third-generation dealership growing rapidly and looking for talented individuals to join our team. As a Sales and Customer Engagement Specialist, you will play a critical role in helping us achieve our goals by providing exceptional customer experiences and driving sales growth.Job ResponsibilitiesThis is a full-time position that...


  • Lexington, Kentucky, United States Commonwealth of Kentucky Full time

    About the Opportunity:The Commonwealth of Kentucky is seeking an Administrative Specialist to join our team. In this role, you will have the opportunity to work with a talented team of professionals who share a passion for public service.Key Responsibilities:Performing various administrative tasks, including data entry and record-keepingProviding exceptional...


  • Lexington, Kentucky, United States Barbara Care Inc Full time

    Home Support Specialist Job DescriptionWe are looking for a skilled and empathetic Home Support Specialist to join our team at Barbara Care Inc. In this role, you will have the opportunity to make a positive impact on the lives of our clients by providing exceptional care and support.As a Home Support Specialist, your duties will include assisting with daily...