Medical Support Specialist

4 weeks ago

Santa Rosa, California, United States Concentra Full time

Overview

At Concentra, we are seeking a skilled Medical Support Specialist to join our patient care team. As a vital member of our team, you will play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time.

The Medical Support Specialist is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment.

Responsibilities

  • Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
  • Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing
  • Perform rapid screening tests (influenza, strep, mono, glucose)
  • Assist providers during examination and treatment
  • Responsible for performing routine medical procedures as ordered by treating clinician
  • Prepare and assist clinician with procedure set up and injury care
  • Apply bandages, dressings and splints as ordered by the treating clinician
  • Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
  • Complete quality assurance activities on equipment and medical devices
  • Maintain supplies, clean rooms and equipment, and stock exam rooms
  • Maintain and operate all medical devices and equipment
  • Notify supervisor immediately if equipment is not functioning properly
  • In partnership with center leadership, assist with patient flow and volume
  • Keep patients informed of expected wait times during all aspects of the center visit
  • Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
  • Ensure accuracy in documentation
  • Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system
  • Follow HIPAA guidelines and safety rules
  • Attend center staff meetings or huddles as required
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility
  • Complete any applicable training

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: Vocational/Technical/Business School

  • Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations)
  • Customarily has at least six months or more of medical assistant experience
  • Knowledge of medical procedures and medical terminology
  • Working knowledge of occupational medicine requirements (state specific) preferred

Job-Related Skills/Competencies

  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Able to communicate both verbally and in writing in a clear, and professional manner
  • Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
  • Must participate in initial and ongoing training as required
  • Obtain all certifications required of Medical Support Specialists
  • Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications

Additional Data

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off & Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

This position is eligible to earn a base compensation rate in the state range of $21.00 to $26.62 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

External candidates: submit your application on /careers

Current colleagues: visit the internal career portal on the main page of MyConcentra to apply

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans

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