Implementation Manager
4 weeks ago
We are seeking an experienced Implementation Manager to join our team at Loop. As an Implementation Manager, you will be responsible for collaborating with cross-functional teams to provide clients with a seamless onboarding experience.
The ideal candidate will have a strong background in supply chain logistics and experience in project management. You will be responsible for leading the onboarding process for new clients, ensuring a smooth transition from sales to implementation.
You will work closely with the sales team to understand client needs and requirements, and develop comprehensive implementation plans for each client. You will also be responsible for coordinating with cross-functional teams to ensure all implementation aspects are completed on time.
Key Responsibilities:
- Facilitate project management for solution scoping and implementations
- Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation
- Collaborate closely with the sales team to understand client needs and requirements
- Develop and execute comprehensive implementation plans for each client, including timelines, milestones, and deliverables
- Coordinating with cross-functional teams to ensure all implementation aspects are completed on time
- Identifying and consulting with clients on business process transformation, optimization, and best-practice initiatives
- Post-implementation handoff - ensure the implementation is a success, before transitioning the account to our customer success team
Requirements:
- 3-5 years of customer-facing experience in one or more of the following: supply chain/logistics technology integrations, or project/account management, in the logistics or transportation industry
- 3+ years of direct involvement in the Transportation, Logistics, Brokerage and/or Supply Chain Industries
- Ability to lead large groups of people to meet critical goals
- Ability to proactively identify and communicate risks and opportunities
- Ability to lead process mapping, whiteboard sessions on workflows for implementations, create internal & external user facing documentation for workflows and standard operating procedures
- Ability to adapt quickly to changing needs/timelines
- Proven presentation or training experience
- Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical stakeholders
- Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment
- Proficiency in project management tools and software
- Ability to travel up to 20%
This is a hybrid role based in Chicago with the expectation of being in the office three days a week.
Benefits & Perks:
- Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
- Commuter & Flex Spending benefits
- 401k plan
- Unlimited PTO
- Generous professional development budget to feed your curiosity
- Physical and Mental fitness monthly subsidy for yoga, meditation, gym, or ski membership
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