Assistant Guest Experience Manager
3 weeks ago
We are seeking a highly skilled and experienced Assistant Guest Experience Manager to join our team at Weis Markets. As a key member of our front-end operations team, you will be responsible for ensuring that our customers receive exceptional service and have a positive shopping experience.
Key Responsibilities:
- Provide excellent customer service and promote a positive shopping experience
- Assist the Customer Experience Manager in overseeing front-end operations and performing duties in their absence
- Enforce cash handling control and security measures to prevent losses
- Oversee bookkeeping procedures and assist with audits
- Train and develop Customer Experience Associates to provide a fast, friendly, and efficient checkout experience
- Implement and communicate new programs and procedures to associates
- Recognize and reward associate performance and participate in annual performance reviews
- Utilize the Learning Management System (LMS) for current and new associates
- Control supply costs and ensure adequate inventory levels
- Direct the flow of customers through the Front End and ensure sufficient checkouts are open
- Oversee lot attendant service and maintain the functionality of equipment, hardware, and software
- Communicate all information to cashiers regarding special promotions and sale items
- Generate sales through suggestive selling and attend daily huddles
- Maintain knowledge of weekly ads, marketing promotions, and store layout
- Oversee safety and sanitation of the parking lot, porch, entrance/exit, and checkout area
Requirements:
- Supervises associates within the department and may assume total leadership of the building in absence of store management
- Must be able to perform each essential duty satisfactorily with or without an accommodation
Weis Markets is an Equal Opportunity Employer:
Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
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