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Customer Experience Manager

2 months ago

Andover, Kansas, United States Lumen Technologies Australia Pty Full time

Customer Care Manager III - WAH, Anywhere in the U. S.


Company Overview:

Lumen Technologies is a leading provider of innovative communication solutions. As a Customer Care Manager III, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Lead a team of customer service professionals to ensure timely and effective resolution of customer inquiries and issues.
  • Develop and implement customer-centric strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement.
  • Monitor and analyze customer feedback and metrics to inform business decisions and drive continuous improvement.

Requirements:

To be successful in this role, you will need:

  • Proven experience in customer service leadership and management.
  • Strong communication and interpersonal skills.
  • Ability to analyze complex customer issues and develop effective solutions.
  • Knowledge of customer relationship management (CRM) systems and tools.

What We Offer:

Lumen Technologies offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.