Restaurant Operations Manager
2 months ago
About the Role:
We are seeking a highly motivated and experienced Shift Leader/Restaurant Operations Manager to join our Dunkin' team. As a Shift Leader, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and driving sales growth.
Key Responsibilities:
- Team Environment:
- Support a positive and respectful team environment, fostering open communication and collaboration among team members.
- Communicate shift priorities, goals, and results with team members, ensuring everyone is aligned and working towards a common objective.
- Provide coaching and feedback to crew members, helping them develop their skills and achieve their full potential.
- Operational Excellence:
- Create and maintain a customer-centric culture in the restaurant, ensuring every guest has an exceptional experience.
- Resolve customer complaints and issues promptly and professionally, ensuring customer satisfaction and loyalty.
- Ensure that all restaurant standards, recipes, and systems are executed consistently, maintaining high-quality products and services.
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines, complying with local and state laws.
- Profitability:
- Drive sales growth by executing restaurant standards and marketing initiatives, increasing revenue and profitability.
- Manage cash handling and inventory, ensuring accurate records and minimizing losses.
- Ensure that all products are prepared according to Dunkin' standards, maintaining high-quality products and services.
Requirements:
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- At least 18 years of age (where applicable)
- High School diploma or equivalent, preferred
Competencies:
- Great Focus:
- Understand and exceed customer expectations, needs, and requirements.
- Display a sense of urgency with customers.
- Seek ways to improve customer satisfaction; ask questions, commit to follow-through.
- Resolve customer concerns by following Dunkin' recommended guest recovery process.
- Passion for:
- Set and maintain high standards for self and others, acting as a role model.
- Consistently meet or exceed goals.
- Contribute to the overall team performance; understand how his/her role relates to others.
- Problem Solving and Decision Making:
- Identify and resolve issues and problems.
- Use information at hand to make decisions and solve problems; include others when necessary.
- Interpersonal Relationships & Influence:
- Develop and maintain relationships with team members.
- Operate with integrity; demonstrate honesty, treat others with respect, keep commitments.
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