Support Experience Specialist

6 days ago


Tampa, Florida, United States ZK Technology LLC Full time
Job Description

The Customer Service Representative plays a critical role in supporting customers and internal teams by ensuring seamless processes and exceptional service. The CSR is responsible for managing customer transactions, gathering and documenting necessary information, assisting finance, and maintaining a deep understanding of ZKTeco's products, services, and processes to effectively support customers.

This role involves creating and processing estimates and sales orders for customers, conducting necessary follow-ups to ensure timely completion of transactions, and working closely with customers and internal teams to gather required information and documentation to support processes. Additionally, the CSR serves as the primary point of contact for customers, handling inbound and outbound inquiries via email, chat, and phone, and provides guidance on part numbers, product features, and usage to assist customers.

The ideal candidate should have strong communication and organizational skills, along with proficiency in Microsoft Word, Excel, CRM systems, and other business tools. Exceptional problem-solving skills and attention to detail are also necessary to succeed in this role. The estimated salary range for this position is $40,000 to $50,000 annually, based on experience.

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