Customer Service Representative

3 weeks ago


Manassas, Virginia, United States TradeWraps Full time
Job OverviewWe're seeking a skilled customer service professional to join our team at TradeWraps. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service and support to our clients across the United States.

Key Responsibilities
  • Resolve customer complaints in a timely and professional manner, ensuring high levels of customer satisfaction
  • Collaborate with the sales team to maintain and improve service and product knowledge
  • Document customer interactions and follow up to ensure all questions have been answered
  • Utilize customer scripts to navigate challenging situations and escalate to a supervisor when necessary
  • Respond to incoming calls from customers, addressing product and service inquiries, general information, and complaints
Requirements
  • Excellent active listening, interpersonal, and communication skills
  • Previous experience in a customer-facing role
  • High school diploma or equivalent
About TradeWraps
We're a Commercial Vehicle Wrap & Upfitting company dedicated to delivering quality and exceptional customer service. We're growing nationwide and seeking talented individuals who share our passion for excellence. Our company culture is built on teamwork, and we offer a range of benefits, including health insurance, paid time off, direct deposit, and opportunities for growth and development.

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