Market Manager

24 hours ago

Marion, Indiana, United States STAR Inc. Full time
Job Title: Market Manager

STAR Inc. is seeking a highly motivated and experienced Market Manager to lead our retail sales operation in an assigned geographic market. As a key member of our team, you will be responsible for setting direction and leading the sales team to achieve sales, growth, and profitability goals.

Key Responsibilities:
  • Establish and manage retail branch goals and objectives within a specified market.
  • Provide guidance and coaching to staff related to retail sales initiatives, including affiliate referrals, promotional campaigns, new product launches, and day-to-day production levels.
  • Align the focus of branch managers and their staff with bank and overall market opportunities and goals.
  • Generate new business to assist in meeting or exceeding sales, growth, and profitability goals.
  • Implement strategies to achieve goals established for the office.
  • Maintain and update knowledge relating to changes in bank products, services, and procedures.
  • Responsible for all daily operational functions of a branch location, including staff, security, audits, compliance, facilities maintenance, and operational policies and procedures.
  • Ensure that operating procedures are followed.
  • Manage and coach the staff, including hiring, disciplinary action, setting and monitoring annual and quarterly goals, coaching, career development, completing timely performance appraisals, and recommending merit increases.
  • Ensure that branch staff effectively meets customers' needs by referring and selling the appropriate products, services, and lending options that will benefit the customer and enhance their banking relationship.
  • Support company-wide sales initiatives, conduct regular sales meetings, and establish coaching programs for retail branch staff.
  • Responsible for promoting and supporting the Customer Solutions Center and other delivery channels.
Requirements:
  • Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered, including mobile banking and other electronic delivery technology.
  • Proven ability to concurrently manage multiple priorities and meet required deadlines.
  • Proven results in an inside sales capacity.
  • Proven ability to successfully manage employees in remote locations.
  • Excellent presentation skills.
  • Demonstrated oral and written communications skills.
  • Ability to provide superior customer service through face-to-face and phone conversations.
  • Ability to turn a low production office into a high production office.
  • Strong attention to detail.
  • Strong organizational and follow-up skills.
  • Ability to maintain a high level of confidentiality in every aspect of this position.
  • Intermediate computer skills, including Microsoft Office Suite products.
Benefits:
  • Affordable medical, vision, and dental coverage.
  • Flexible dependent care account.
  • Health savings account (with employer contributions).
  • Prescription drug plan.
  • Employee wellness initiatives (physical, mental, and financial).
  • Health management reimbursement program.
  • Short-term and long-term disability.
  • Life insurance.
  • Tuition reimbursement.
  • Competitive pay and bonus program.
  • 401(k) (with employer match).
  • Generous paid time off, including 10 1/2 holidays.

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