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Operations Supervisor

2 months ago

Marion, Indiana, United States Wings Etc Grill & Pub - WEOC, Inc. Full time
Job Overview

Position: Shift Manager

Reports to: Senior Manager

Role Summary: The Shift Manager is responsible for overseeing and coordinating daily business operations. This role involves planning, organizing, training, and leading staff to meet established goals in sales, cost management, employee retention, customer service, food quality, and cleanliness.

Key Responsibilities:
  • Thoroughly understand all operational policies, procedures, standards, and training programs.
  • Ensure guests receive warm, responsive, and courteous service consistently.
  • Guarantee that food and products are prepared and served according to established recipes and standards.
  • Meet company objectives in sales, service quality, facility appearance, and sanitation through effective employee training and fostering a positive work environment.
  • Manage cash and receipts by following cash handling and reconciliation procedures as per company policies.
  • Assist in various roles as needed to maintain guest service standards and operational efficiency.
  • Complete all necessary paperwork, including forms, reports, and schedules, in an organized and timely manner.
  • Ensure all equipment is maintained in excellent working condition through regular inspections and adherence to preventative maintenance programs.
  • Verify that all products are received in the correct quantities and conditions, following receiving policies.
  • Administer company policies fairly and consistently, addressing any violations promptly.
  • Comply with all relevant health, safety, and labor regulations affecting the restaurant, employees, and guests.
  • Participate in marketing, advertising, and promotional activities for the restaurant.
Qualifications:
  • Strong basic math skills and proficiency in operating a POS system.
  • Able to stand for extended periods.
  • Capable of reaching, bending, stooping, and lifting up to 50 pounds regularly.
  • Must obtain and maintain a valid Liquor's Permit.