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IT Systems Specialist

2 months ago

Manchester, New Hampshire, United States Fresenius Kabi USA, LLC Full time

Position Overview

The IT Systems Specialist plays a crucial role in providing technical support for both local and enterprise IT environments. This position is dedicated to ensuring the smooth operation of the network, servers, and individual computer systems that are essential for the business unit's functionality.

Key Responsibilities

  • Deliver on-site technical assistance to users facing hardware, software, and networking challenges.
  • Address IT support requests promptly, ensuring efficient resolution of technical issues.
  • Diagnose and rectify IT-related problems swiftly to reduce operational downtime.
  • Oversee and sustain Windows desktop and server environments.
  • Engage in basic Linux system administration and upkeep.
  • Supervise and manage VMware vCenter and ESXi virtualization platforms.
  • Set up and troubleshoot Aruba/HP switches along with Aruba wireless networks.
  • Work collaboratively with the R&D team to implement and maintain specialized IT systems and applications.
  • Assist with onboarding processes and manage user access permissions for various R&D systems.
  • Coordinate with corporate IT departments to adhere to change control protocols.
  • Conduct regular maintenance to guarantee the reliability and efficiency of IT systems.
  • Support the execution of IT projects and initiatives, aligning with organizational objectives.
  • Document IT processes, procedures, and configurations for knowledge sharing.
  • Develop and maintain system design specifications as necessary.
  • Ensure robust security measures for all network-connected and standalone systems.
  • Safeguard critical data through reliable backup solutions to ensure recoverability in case of system failures.
  • Maintain an inventory of all computer hardware and software, providing reports to management as needed.
  • Log essential information regarding network performance, server health, user requests, and project status.
  • Assist with compliance audits to meet regulatory standards.
  • Stay informed about emerging technologies and industry best practices to enhance IT support services.

Qualifications

  • Associate degree in IT Administration or a related field, or equivalent experience.
  • A minimum of 3 years in IT support roles.
  • Proficient in Windows desktop and server management, with some experience in Linux administration.
  • Hands-on experience with VMware vCenter and ESXi virtualization.
  • Strong grasp of networking principles, particularly with Aruba/HP technologies.
  • Exceptional troubleshooting and problem-solving capabilities.
  • Effective communication skills, both written and verbal.
  • Able to work independently and collaboratively within a team.
  • Relevant certifications such as CompTIA A+, Network+, VMware Certified Technical Associate, or similar are advantageous.

Additional Information

We provide a competitive salary and comprehensive benefits package, including medical, dental, and vision coverage, life insurance, disability, and a 401K plan with company matching.

Fresenius Kabi is committed to equal opportunity and affirmative action. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or veteran status.