Mountain Safety Team Lead

6 days ago

Truckee, California, United States Vail Resorts Full time
Job Summary:

The Team Lead Mountain Safety will be responsible for ensuring the highest levels of guest safety on the mountain, while promoting the Skier Responsibility Code and Vail Resorts' safety policies and procedures. This role will also serve as an ambassador for guest service and resort knowledge, supervising and managing a 10-15 person crew to ensure proper coverage on the mountain and manage both guest and employee safety issues.

Key Responsibilities:
  • Observing and maintaining the highest levels of guest safety while skiing/boarding and standing at mountain locations, on varied terrain, in high altitude, with varying winter weather conditions.
  • Enforcing the Skier Responsibility Code and Resort policies with guests and employees, including instructing guests and employees on appropriate behavior and revocation of lift tickets or passes.
  • Answering guest questions regarding terrain, directions, and other resort/town information in a professional and friendly manner.
  • Placing and monitoring signage and baffles in slow ski zones.
  • Checking trails for safety hazards, placing ropes, and packing or shoveling snow.
  • Lifting equipment which may include baffles, signage, padding, and/or toboggans.
  • Assisting guests to their feet and/or to descend the mountain.
  • Ensure violator cards are retrieved each day, and does a daily internal audit to ensure proper completion.
  • Responsible for motivating, training, managing and supporting team members.
  • Manages their area of the mountain, elevates issues to Team Lead and/or Management, and facilitates morning organization of areas of responsibility, lunches, set up, and breakdown.
  • Meets, supports, and encourages company Mountain Safety Contact expectations personally and for the team.
  • Serves as a bridge of communication between staff and the leadership/Management team.
Requirements:
  • High School or Equivalent; Bachelor's degree preferred
  • Previous leadership and/or supervisory experience
  • Previous guest service experience
  • Ability to lift and/or move up to 50 pounds
  • Proficient in Microsoft Office
  • Must be fluent in all aspects of the English language (spoken and written)
  • Must have excellent guest service skills
  • Must have excellent communication skills
  • Must be able to work in inclement weather in a high alpine environment
  • Must be available to work holidays and weekends
  • Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
  • Must pass on-mountain ski/ride test (equivalent to PSIA Level 7 Minimum)
Preferred Skills:
  • Ski/Snowboard testing to PSIA Level 8
  • Knowledge of local area/resort
  • College level degree
About Vail Resorts:

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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