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Product Sales Team Lead

2 months ago

Truckee, California, United States Vail Resorts Full time
Job Description

About the Role

Vail Resorts is seeking a highly skilled Product Sales Team Lead to join our team. As a Product Sales Team Lead, you will be responsible for facilitating the sale of tickets to our many resort services, including lift passes, lessons, childcare, and more.

Key Responsibilities

  • Maintain up-to-date knowledge on resort products, policies, and operations, coordinating with other departments as necessary.
  • Lead daily operations of product sales, including opening and closing procedures, scheduling, and sale supervision.
  • Assist with hiring, support, and training of product sales team members in daily operations.
  • Monitor and document teammate performance and behavior to provide meaningful feedback and direction.
  • Receive and assess guest questions, comments, and complaints, providing timely resolutions.
  • Monitor and maintain sales facilities, equipment, and inventory.

Requirements

  • High School Diploma or GED Equivalent.
  • 2+ years' experience in customer service or ticket sales required.
  • Flexibility to work both inside and outside with exposure to the elements.
  • Must be able to communicate fluently in English.
  • Ability to work a flexible schedule, including nights, holidays, and weekends.
  • Ability to stand or sit for extended periods of time.
  • Ability to lift up to 25lbs.

Benefits

  • Competitive pay range: $25.99.
  • Free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons.
  • Employee discounts on lodging, food, gear, and mountain shuttles.
  • 401(k) Retirement Plan.
  • Employee Assistance Program.
  • Excellent training and professional development.
  • Referral Program.