Airport Operations Manager
1 week ago
We are a leading provider of airport ground handling services, operating in 164 locations across 18 countries and 5 continents. Our team of experts delivers timely and secure cargo shipment, luggage, business-to-customer delivery, and on-time flights.
Job SummaryThe Station Supervisor RFD is responsible for managing and coordinating airport activities for Ramp Services and Passenger Service functions. This includes monitoring work performance, directing personnel, and ensuring compliance with company rules and regulations.
Key Responsibilities- Proactively monitor employee work to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
- Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
- Ensure all WFS staff are issued with a relevant company ID and display this identity badge.
- Administer practices in a fair and equitable manner, treating all employees, customers, vendors, and third parties with respect.
- Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
- May be responsible for baggage service functions, such as filing loss, damage, and pilferage claims.
- Offer efficient and professional customer service, resolving passenger problems as required.
- Coordinate with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
- Associate's degree (A.A.) or equivalent from a two-year college or technical school.
- Related experience and/or training, or an equivalent combination of education and experience.
- Ability to read, write, speak, and understand the English language.
- Ability to work weekends, holidays, and days off.
- Access to pay through the DailyPay app.
- On-the-spot awards through the Awardco Platform.
- Multiple options for medical care.
- Travel discounts, pet insurance, and discount shopping.
- Wellness programs and a 401k program with company match.
- Opportunities for internal mobility and transfers.
We are an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
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