Restaurant Operations Manager

1 day ago


Rockford, Illinois, United States Hard Rock International Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Hard Rock International. As a key member of our Food and Beverage department, you will be responsible for overseeing the daily operations of our front-of-the-house food services, ensuring exceptional guest service, and driving revenue growth.

Key Responsibilities
  • Develop and implement strategies to improve guest satisfaction, increase revenue, and enhance operational efficiency.
  • Lead and manage a team of front-of-the-house staff, providing guidance, training, and coaching to ensure excellent service delivery.
  • Monitor and control food costs, labor expenses, and inventory levels to maintain profitability.
  • Collaborate with the culinary team to develop menus, manage inventory, and ensure quality control.
  • Conduct regular inspections to ensure compliance with health and safety regulations, company standards, and quality expectations.
  • Investigate and resolve guest complaints in a timely and professional manner.
  • Work closely with the marketing and player development teams to promote special events and group functions.
  • Perform other duties as assigned to support the success of our Food and Beverage department.
Requirements
  • 6 years of restaurant service experience, with at least 2 years in a supervisory capacity.
  • High school degree or equivalent required; Bachelor's degree in Restaurant Management or related field preferred.
  • Strong leadership and communication skills, with the ability to motivate and train staff.
  • Excellent problem-solving and analytical skills, with the ability to make informed decisions.
  • Ability to work in a fast-paced environment, with flexibility to work varying shifts and time schedules.
  • Knowledge of food safety and sanitation practices, as well as applicable laws and regulations.
What We Offer

As a Restaurant Operations Manager at Hard Rock International, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of passionate and dedicated professionals. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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