Provider Relations Specialist
2 months ago
Job Summary:
United Musculoskeletal Partners is seeking a highly skilled Provider Relations Specialist to join our team. As a key member of our marketing team, you will be responsible for introducing and representing our practice(s) in the medical community and acting as a customer service liaison to referring physician partners and their teams.
Key Responsibilities:
- Represent and communicate our partner practices' mission(s), value proposition(s), care model(s), physician updates, and clinical outcomes to the medical community in a specified territory/market.
- Facilitate relationship development between referring providers and our providers.
- Identify and mine data sources to target and deploy resources against areas of opportunity and focus for our service lines, clinic locations, and providers.
- Assist in analysis, development of strategies, and methodologies to grow core services.
- Leverage market planning tools and CRM/PRM to strategically target, initiate, and maintain relationships with relevant referring providers (physicians, APPs, PTs).
- Identify opportunities for provider relations development and execute on them - plan and coordinate lunches, drop-ins, lunch & learns, virtual meetings, physician education, networking events, and hospitality events.
- Coordinate hospitality events, including but not limited to ticket distribution, gifts, follow-up ordering food for suites and lunches.
- Provide monthly documentation and reporting for many aspects of the provider relations ecosystem: education, hospitality, outreach, referral patterns, and overall impact.
- Be physically present in the market 4-5 days a week visiting our practice offices and referring provider offices; a regular cadence and territory will be established upon hire; mileage reimbursement will be provided for travel to referring provider offices.
Requirements:
- Minimum 3-5 years relevant experience in a consultative sales role, with additional core skills of communication, interpersonal relationships, and negotiation.
- Healthcare and marketing experience preferred, with an understanding of managed care, reimbursement dynamics (payor strategy).
- Driven and self-motivated with the ability to perform at a high level working autonomously when needed.
- Understanding of business data/outcomes and experience using data to support/refute hypotheses, build strategies, and guide actions.
- Technically literate with computer proficiency with Microsoft Office, CRM platform(s), and EMRs.
- A client service mentality – you understand that we exist to support and deliver for the practices that are part of UMP.
- Passion and infectious enthusiasm for the brand you represent.
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