Product Marketing Manager

4 weeks ago

Atlanta, Georgia, United States Waystar Full time
Product Marketing Manager

This role reports to a Director, Product Management and works closely with User Experience team and Technology teams. The Product Manager will coordinate with key stakeholders in sales, marketing, design, development, and operations.

This role will be charged with leading game-changing efforts at Waystar within the company's Product team for new-to-market and existing solutions.

Key Responsibilities:

  • Epic and User Story and acceptance criteria writing, effectively translating business requirements into technical requirements.
  • Perform quality assurance testing on new features prior to release and post-release as needed.
  • Work closely with delivery management to ensure work progresses on schedule, and risks are raised to management in a timely manner.
  • Analyze various product inputs, and customer requirements, designing solution architectures and developing and writing business requirements documents for new product and feature development.
  • Prepare software design plans including product specifications, use case documentation and user interface wireframes (both independently and with assistance from our User Experience team).
  • Work with internal teams to prepare product documentation, including release notes, user guides, settings guides, limited-release documentation, operational readiness and launch materials.
  • Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems.
  • Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment.
  • Assisting your Director of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision.
  • Working with your Director of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases.

Requirements:

  • You are extremely organized and participate in continuous process improvement initiatives to continuously level up the team's knowledge and performance.
  • You are comfortable speaking in front of large audiences and presenting feature proposals, feature releases, and training documents.
  • Strong understanding of X12 Standards, the 270/271 transaction, and experience building and analyzing eligibility-related solutions.
  • You can interpret regulatory guidelines, are familiar with the CAQH CORE operating rules, and payer companion guides.
  • You possess robust technical fundamentals, especially when it comes to building software.
  • Able to analyze a problem and design creative solutions.
  • You are flexible and agile; Business or Computer Science degree preferred.
  • Project Management proficiency preferred.

About Waystar:

Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities.

Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black BookTM surveys since 2012.

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