Customer Service Representative

2 weeks ago


State College, Pennsylvania, United States Higheredmilitary Full time

Job Summary

The Pennsylvania State University is seeking Customer Service Representatives to serve as a first-line liaison for internal and external customers. These positions will be assigned in one of the five dining commons operations on campus, processing transactions at markets and retail dining operations.

Key Responsibilities

  • Deliver quality service and correspond with a diverse customer base in person, by phone, email, fax, or regular mail
  • Respond to routine customer questions and/or needs, provide appropriate response/service; refer to other department(s)/unit(s), as appropriate
  • May process a variety of financial forms/transactions and maintain inventories
  • Operate various equipment and computer systems
  • Report unusual situations or concerns to appropriate personnel
  • Provide general support services to office

Requirements

This position typically requires a High School Diploma or higher plus 1 year of related experience. Successful completion of standard background checks is also required.

About the University

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all its forms. We value inclusive excellence as a core strength and an essential element of our public service mission.



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