Motorcycle Product Specialist
4 weeks ago
Comoto Holdings is a leading omnichannel platform in the powersports aftermarket-products industry, dedicated to advancing the experience of moto enthusiasts worldwide. Our brands, RevZilla, Common Tread, Cycle Gear, REVER, and J&P Cycles, deliver premium products, dedicated expertise, engaging media, and passionate customer support to the rider community through best-in-class e-commerce and retail experiences.
Key Responsibilities- Handle customer interactions via phone, email, live chat, and other communication channels to provide a seamless customer experience.
- Assist customers with questions regarding motorcycle parts, gear, and accessories, including fitment, application, modification, and selection.
- Take customer advice to the next level by helping them place orders for a complete customer experience.
- Continuously learn about motorcycle parts and gear, motorcycle riding, and related topics to provide expert knowledge.
- Collaborate with logistics, techs, suppliers, order management teams, and other staff to ensure exceptional customer service.
- Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.
- Communicate effectively with customers and colleagues to provide a positive and polished experience.
- Commitment to Comoto's Core Values.
- Passion for motorcycles and related products is ideal; Rider/owners preferred.
- Advanced knowledge of Harley / V-Twin motorcycle parts and accessories (required).
- Sound problem-solving and analytical skills.
- Established communication, interpersonal, and listening skills.
- Ability to interact and work in a fast-paced, team-driven environment.
- Time management skills and the ability to organize and manage multiple priorities.
- Ability to work a schedule outside of standard business hours, including nights and weekends.
- Experience in retail, service, or hospitality industries is a plus.
- Ability to speak multiple languages is a plus.
- High school diploma or equivalent required. Bachelor's degree is a plus.
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