Product Implementation Specialist
3 weeks ago
The Product Implementation Specialist at Virtual is responsible for the build, test, and release of new travel insurance products, modification, and issue resolution of existing products and product-related projects such as regulatory conversions and/or insurer-related changes such as mergers, entity changes or domestication.
Key Responsibilities:
- Coordinate the product roadmap per management priorities;
- Escalate prioritization conflicts as needed with a clear needs analysis and proposal for resolving the conflict;
- Direct the day-to-day product implementation activities;
- Ensure clear understanding and alignment of tasks/priorities across the entire product team;
- Maintain a product sunset list and drive the commercial department to actively move partners away from sunset products and onto active products.
Performance Management:
- Ensure Jira tickets are kept in good order with data to serve analytical reporting;
- Creation of KPI reporting for use in steering the team;
- Creation of management dashboards relative to product pipeline, throughput and team performance;
- Continuous Improvement:
- Maintain a constant feedback loop on the product implementation process, logging all key insights;
- Conduct monthly and quarterly lessons learned;
- Identify initiatives for continuous improvement and drive them to completion.
Requirements:
- 2-3 years insurance industry experience;
- Experience with project management with proven track record of working successfully with multiple departments;
- Professional experience with Jira;
- Excellent presentation skills and slideware capabilities;
- Bachelor's Degree in a related field required.
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