Product Implementation Specialist

3 weeks ago


La Jolla, California, United States Virtual Full time
Job Summary:

The Product Implementation Specialist at Virtual is responsible for the build, test, and release of new travel insurance products, modification, and issue resolution of existing products and product-related projects such as regulatory conversions and/or insurer-related changes such as mergers, entity changes or domestication.

Key Responsibilities:

  • Coordinate the product roadmap per management priorities;
  • Escalate prioritization conflicts as needed with a clear needs analysis and proposal for resolving the conflict;
  • Direct the day-to-day product implementation activities;
  • Ensure clear understanding and alignment of tasks/priorities across the entire product team;
  • Maintain a product sunset list and drive the commercial department to actively move partners away from sunset products and onto active products.

Performance Management:

  • Ensure Jira tickets are kept in good order with data to serve analytical reporting;
  • Creation of KPI reporting for use in steering the team;
  • Creation of management dashboards relative to product pipeline, throughput and team performance;
  • Continuous Improvement:
    • Maintain a constant feedback loop on the product implementation process, logging all key insights;
    • Conduct monthly and quarterly lessons learned;
    • Identify initiatives for continuous improvement and drive them to completion.

Requirements:

  • 2-3 years insurance industry experience;
  • Experience with project management with proven track record of working successfully with multiple departments;
  • Professional experience with Jira;
  • Excellent presentation skills and slideware capabilities;
  • Bachelor's Degree in a related field required.


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