Customer Insight Analyst

7 days ago


San Antonio, Texas, United States Broadway Bank Full time
Job Title: Customer Insight Analyst

We are seeking a highly skilled Customer Insight Analyst to join our team at Broadway Bank. As a key member of our Customer Insights team, you will play a critical role in helping us deepen and expand our customer base by providing actionable insights that inform business decisions.

Key Responsibilities:
  • Develop and maintain reports and data visualizations that provide clear and actionable insights to drive business decisions
  • Extract, transform, and load large and complex data sets to prepare for statistical analysis
  • Analyze customer-level and operational data to identify trends and patterns across various customer segments and journeys
  • Utilize advanced analytics techniques to uncover deep customer insights and patterns across various data sets
  • Present findings and recommendations to stakeholders and collaborate with cross-functional teams to leverage technical expertise in sourcing information pools that capture customer behaviors and actions
Requirements:
  • 3+ years of experience working with business intelligence applications and database systems in a bank or financial institution
  • 2+ years of experience working in or supporting a customer experience role/department
  • Proficiency in working with Microsoft Office Excel, Word, and PowerPoint
  • Bachelor's degree in a quantitative analytics field such as Data Science, Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Ops Research, or other business-related discipline
Preferred Qualifications:
  • Master of Science in Business Intelligence, Business Analytics, or Data Science
  • Master of Business Administration
  • Certified Business Intelligence Professional (CBIP) or Data Science Certificate at an accredited university
What We Offer:
  • Generous paid time off, minimum 4 weeks
  • Employee recognition, awards, and events
  • Free vision insurance
  • Retirement matching
  • Tuition reimbursement

Broadway Bank is proud to be an Equal Opportunity and Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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