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Customer Insight Analyst

2 months ago

San Antonio, Texas, United States Broadway Bank Full time
Customer Insight Analyst

Broadway Bank is seeking a highly skilled Customer Insight Analyst to join our team. As a key member of our Customer Insights team, you will play a critical role in helping us deepen and expand our customer base by providing customer insights that inform business decisions.

Key Responsibilities:
  • Develop reports and data visualizations that clearly articulate customer insights and drive informed business decisions across the organization.
  • Extract, transform, and load large and complex data in preparation for statistical or quantitative analysis and summary across various banking customer segments.
  • Analyze customer-level and operational data to visualize trends and patterns across various customer segments and customer journeys.
  • Utilize advanced analytics techniques to uncover deep customer insights and patterns across a variety of data sets.
  • Present to and educate stakeholders on key findings, trends, and areas of opportunity.
Requirements:
  • Proficiency in working with Microsoft Office Excel, Word, and PowerPoint.
  • 3+ years working with other business intelligence applications and database systems in a bank or other financial institution.
  • 2+ years of experience working in or supporting a customer experience role/department.
  • Bachelor's degree in quantitative analytics field such as Data Science, Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Ops Research, or other business-related discipline.
What We Offer:
  • Generous paid time off, minimum 4 weeks.
  • Employee recognition, awards, and events.
  • Free vision insurance.
  • Retirement matching.
  • Tuition reimbursement.

Broadway Bank is proud to be an Equal Opportunity and Affirmative Action Employer. We are a drug-free and tobacco-free workplace, with a nicotine-free hiring policy. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic data, or other legally protected status.