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Director, Vendor Strategy and Governance

4 weeks ago

Hartford, Connecticut, United States The Hartford Financial Services Group Full time
Job Summary

We are seeking a highly skilled Director, Vendor Strategy and Governance to join our Office of the CIO. This role will be responsible for cultivating and maintaining relationships with key IT vendors, acting as the primary point of contact for IT vendors, and partnering with IT Leaders to define vendor strategy.

Key Responsibilities
  • Build and maintain strong relationships with key vendors and internal stakeholders to foster collaborative, transparent, and long-term value.
  • Manage a vendor portfolio of $250M of cost, developing and implementing a comprehensive vendor strategy that aligns with business objectives and industry best practices.
  • Optimize vendor relationships in terms of cost and performance, reducing risk and increasing value to the organization.
  • Deliver cost-efficiency by managing appropriate use of vendor rate cards and other pricing models, managing credit agreements, and driving cost savings ideas.
  • Monitor overall vendor performance, partnering closely with vendors to define and develop credible metrics, and partnering with stakeholders to identify performance gaps and drive improvement plans.
  • Facilitate monthly governance meetings with vendors and business partners to review metrics, discuss upcoming work engagements, and track & monitor issues.
  • Organize and facilitate annual or semi-annual Strategic Business Reviews with senior IT and vendor leadership, vendors highlighting overall engagement, discussing feedback, and presenting cutting-edge technologies.
  • Maintain working knowledge of contractual terms and conditions to hold vendors accountable and keep business partners informed.
  • Stay apprised of risk-related policies and ensure vendors and IT maintain compliance to those policies, managing any mitigation efforts related to policy breaches.
  • Facilitate on-boarding process for new vendors or new vendor locations, partnering with Procurement in leading new vendor deals that balance price and business need.
  • Partner closely with Business Resiliency Office on Disaster Recovery Planning, responding to audit, compliance reviews, and security breaches.
  • Provide overall support to vendor governance team as needed.
Requirements
  • Bachelor's degree.
  • 8+ years of experience.
  • Ability to effectively communicate with all levels of the organization, experience presenting complex and detailed information in a clear, executive format.
  • Aptitude for translating insights into action, making recommendations and/or influencing decision making by leveraging facts and data.
  • Ability to confidently address challenging issues head-on, negotiate outcomes, and seek resolution.
  • Strong financial acumen.
  • Operate in a highly collaborative work environment, critical thinking and problem-solving capabilities.
  • Manage multiple simultaneous priorities of varying degrees of complexity with superior detail and quality.
  • Operate with a sense of urgency and maintain confidentiality with highly sensitive data.
  • Proficient in Microsoft EXCEL and PowerPoint.