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Customer Service Ambassador

2 months ago

Provo, Utah, United States After Full time

We are seeking a dedicated and empathetic professional to fill the role of Customer Service Representative at our innovative funeral services company, After. As a key member of our team, you will be responsible for providing exceptional support to individuals and families navigating the complexities of cremation services.

In this role, you will serve as the primary point of contact for our clients, offering guidance and assistance throughout the process. Your attention to detail, organizational skills, and ability to manage multiple tasks efficiently will be essential in ensuring seamless service delivery.

Key Responsibilities:

  • Coordinate with our Care Team and Funeral Directors to ensure timely and efficient service delivery
  • Provide clear and concise information to clients, addressing their inquiries and concerns in a professional and empathetic manner
  • Support families in finalizing service arrangements, including coordinating with vendors and stakeholders as needed
  • Communicate updates and provide assistance to family members, ensuring they are informed and supported throughout the process
  • Ensure all tasks are completed efficiently, adhering to company policies and guidelines
  • Provide exceptional customer care and support, demonstrating a commitment to excellence in service delivery
  • Stay up-to-date on relevant state laws and regulations, ensuring compliance and adherence to industry standards
  • Work flexible hours, including occasional weekend and night shifts, to meet the needs of our clients

Requirements:

  • 1+ years of customer service experience, preferably in a funeral services or related industry
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with clients
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Organizational skills, with a focus on attention to detail and efficiency
  • Adaptability and willingness to learn, with a commitment to ongoing professional development

About Us:

At After, we are dedicated to revolutionizing the funeral services industry by providing compassionate and transparent support to families in need. Our team is passionate about delivering exceptional service, and we are seeking like-minded professionals to join our mission.