Restaurant Operations Manager

1 week ago

Sandusky, Ohio, United States Great Wolf Lodge Full time
Restaurant Supervisor Job Description

Job Summary:

We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Great Wolf Lodge. As a Restaurant Supervisor, you will be responsible for overseeing restaurant operations, ensuring exceptional hospitality, and providing administrative support to the front-of-house team.

Key Responsibilities:

  • Ensure operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
  • Provide administrative support for front-of-house operations, including scheduling, payroll, reservations, inventory, receiving, and personnel-related matters
  • Interact with guests and pack members, provide feedback to staff throughout their shift to ensure quality service, and work with management to investigate and resolve guest concerns
  • Assist with the overall operation of the restaurant(s), including Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
  • Ensure that restaurants are sanitized, cleaned, stocked, and set up correctly for opening and that they remain that way through the shift
  • Communicate with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
  • Identify all Out of Order equipment and pass along to Manager for repair
  • Support management in staff performance-related matters, including employee reviews, corrective action, investigations, conflict resolution, etc.
  • Assist with the coordination and execution of birthday parties
  • Protect the establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

Requirements:

  • Some High School education or equivalent
  • 1+ year previous experience in a food service team lead capacity or leadership role
  • 1+ year utilizing Point-of-Sale (POS) technology
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Successful completion of criminal background check and drug screen

Preferred Qualifications:

  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

Physical Requirements:

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time

Equal Opportunity Employer:

Great Wolf Lodge is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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