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Department Manager

2 months ago

Greensboro, United States H & M Hennes & Mauritz Gruppe Full time
About the Role

We are seeking a highly skilled and experienced Department Manager to join our team at H&M Hennes & Mauritz Gruppe. As a key member of our store operations team, you will be responsible for driving sales and profit growth, while ensuring exceptional customer service and a positive store experience.

Key Responsibilities
  • Sales and Profit Growth
    • Analyze and follow up on sales and profit KPIs for the department with the visual merchandisers to maximize selling.
    • Secure that actions are taken to maximize selling and support the visual merchandisers with these actions by securing the hours and staff needed for a successful execution.
  • Store Operations
    • Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (move, sales, events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
    • Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the commercial handbook.
  • Customer Service
    • Ensure H&M customer service standards are always delivered through active coaching and leading by example.
    • Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves, and price change.
  • Team Management
    • Manage the recruitment, training, development, and succession planning team in line with H&M best practices.
    • Evaluate and manage the performance of the department team members; give regular feedback, execute dialogues, development plans, and follow-ups, and take actions to improve performance and develop the team.
  • Communication
    • Deliver clear communication to store team on business performance, company culture, and training focuses through daily behind-the-scenes meetings and participating in weekly leadership meetings.
    • Ensure that health and safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times.
  • Leadership
    • Carry out supervisory responsibilities in accordance with H&M policies and applicable laws, including time-off requests, pay, conducting terminations and corrective actions, and making employment decisions.
    • Ability to maintain overall store responsibility in the absence of the store manager.
Requirements
  • Qualifications
    • Inclusive, positive, creative, and willing to learn on the job.
    • Passionate for customer service and helping people find their style.
    • A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
  • Experience
    • 1-2+ years of transferrable experience welcome.
  • Skills
    • Ability to coach and counsel staff on management and progressive discipline techniques.
    • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
    • Ability to climb a ladder and use a step stool.
What We Offer
  • Dynamic Work Environment
    • A dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
  • Endless Growth Opportunities
    • Endless growth and development opportunities.
  • Competitive Compensation
    • Hiring range is $21.40 hourly.