Department Manager
2 months ago
This is a challenging and rewarding role that requires a strong leader to manage the sales and profit goals of the department. The successful candidate will be responsible for setting a plan to deliver the best customer experience in the department and overall store.
Key Responsibilities- Sales and Profit: Regularly analyze and follow up on sales and profit KPIs for the department with the visual merchandisers. Secure that actions are taken to maximize selling.
- Store Operations: Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities.
- Team Management: Manage the recruitment, training, development, and succession planning team in line with H&M best practices.
- Customer Service: Ensure H&M customer service standards are always delivered through active coaching and leading by example.
- Loss Prevention: Actively prevent loss and ensure the department follows appropriate safety and security guidelines.
- Leadership Skills: Ability to lead and manage a team of sales advisors and department supervisors.
- Communication Skills: Excellent communication and interpersonal skills to effectively communicate with the team, store management, and customers.
- Analytical Skills: Ability to analyze sales and profit data to make informed decisions.
- Problem-Solving Skills: Ability to solve problems and make decisions in a fast-paced environment.
- Adaptability: Ability to adapt to changing priorities and deadlines.
H&M Group is a global fashion company that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
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