Department Manager

2 months ago


Greensboro, United States H&M Group Full time
About the Role

This is a challenging and rewarding role that requires a strong leader to manage the sales and profit goals of the department. The successful candidate will be responsible for setting a plan to deliver the best customer experience in the department and overall store.

Key Responsibilities
  • Sales and Profit: Regularly analyze and follow up on sales and profit KPIs for the department with the visual merchandisers. Secure that actions are taken to maximize selling.
  • Store Operations: Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities.
  • Team Management: Manage the recruitment, training, development, and succession planning team in line with H&M best practices.
  • Customer Service: Ensure H&M customer service standards are always delivered through active coaching and leading by example.
  • Loss Prevention: Actively prevent loss and ensure the department follows appropriate safety and security guidelines.
Requirements
  • Leadership Skills: Ability to lead and manage a team of sales advisors and department supervisors.
  • Communication Skills: Excellent communication and interpersonal skills to effectively communicate with the team, store management, and customers.
  • Analytical Skills: Ability to analyze sales and profit data to make informed decisions.
  • Problem-Solving Skills: Ability to solve problems and make decisions in a fast-paced environment.
  • Adaptability: Ability to adapt to changing priorities and deadlines.
About H&M Group

H&M Group is a global fashion company that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.



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