Senior Oracle Application Support Specialist
2 weeks ago
Job Title:
Senior Oracle Application Support Specialist
Location:
Remote
Duration: Long-term Engagement
Complete Description:
ON SITE Required:
At Manager's discretion.
POSITION WILL BE EXTENDED, probably at least 6 months
ABOUT THE ROLE
35% Provide technical guidance to the organization’s enterprise resource system and the integration of external systems.
Direct and oversee multiple programming initiatives utilizing established project management methodologies, including Microsoft Project, to initiate, plan, execute, monitor/control, and conclude projects.
Proactively communicate resource limitations, project progress, and challenges to colleagues and management. Ensure effective communication with technical personnel both verbally and in writing.20% Strategize, organize, and supervise programming and application maintenance/development of the Ellucian Banner Enterprise Resource system and external systems. Coordinate all programming tasks within the unit to meet project timelines and budgetary constraints. Prioritize and schedule tasks. Define system scope/objectives; assess the extent of programming/coding needed; provide project completion estimates and implement solutions to challenges. Prepare comprehensive technical specifications, guide, direct, and review the work of project team members to ensure adherence to standards/specifications.
15% Engage with application managers/team leads/functional administrators to discuss application and system requirements, specifications, estimates, and timelines to support resources in defining data input/output requirements and including internal checks/controls.
Deliver customer support by assisting resources in resolving issues in a user-friendly manner, ensuring resources create user documentation, maintain application and functional business process knowledge, proactively share information, and provide timely feedback on project processes.
Offer recommendations for business process enhancements.15% Provide leadership to programming staff members to achieve optimal performance levels. Schedule and prioritize work assignments. Offer guidance and instruction to programming staff in resolving complex programming challenges.
10% Act as the Application System Administrator for the Oracle database in pre-production, testing, development, and production environments. Conduct software administration, including installation, upgrades, patches, and maintenance for database and Banner application software.
Collaborate closely with the DBA, Ellucian, and IT personnel to develop, implement, and provide ongoing support for the Banner ERP system.
Diagnose, troubleshoot, consult, and resolve issues with complex systems in an enterprise database/web server environment. Assist with the development and software coding for operating systems (i.e., Unix/Red Hat) and system utilities in support of the environment.5% Perform additional duties as assigned by the Application Services Manager or other senior IT leadership.
Required Skills:
Bachelor's degree in Computer Science, Information Technologies, or a related field.
A minimum of 5 years of programming experience required.
Experience with business application development utilizing Oracle, UNIX, Solaris, or JAVA.
Comprehensive knowledge of the Ellucian Banner Enterprise Resource System and supporting functional areas such as Human Resources, Finance, and Student Services.
Proficiency in developing Oracle PL/SQL code.
Familiarity with Unix/Linux shell scripting, PowerShell, JSON, XML, REST, C#, PHP, and JavaScript.
Experience in managing or supporting related Banner ancillary software products (i.e., Workflow, FormFusion/IntelleCheck, e-Print, or Automic (UC4)).
Experience as a project manager, team lead, or task lead.
One or more relevant certifications (i.e., Java, Oracle, Oracle PL/SQL Application Developer).
Prior experience in a higher education environment is preferable.
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