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PeopleSoft Support Specialist

2 months ago

Nashville, Tennessee, United States Tekfortune Inc Full time

Position: Technical Support Analyst

Company: Tekfortune Inc.

Sector: Financial Services Technology

Key Responsibilities:

  • Maintain operational stability and ensure availability for critical business functions.
  • Manage and escalate incidents effectively.
  • Conduct thorough Problem Management for production-related challenges.
  • Coordinate remediation efforts with delivery teams.
  • Facilitate in-depth post-incident analyses.
  • Lead initiatives for process enhancements.
  • Mentor junior team members.
  • Effectively communicate intricate technical issues.
  • Implement programs for continuous improvement and problem resolution.
  • Support both packaged and bespoke solutions.
  • Exhibit strong analytical and problem-solving capabilities.

Required Experience & Skills:

  • Proven experience in IT service delivery and support.
  • Background in the Finance or Banking sector.
  • Experience working collaboratively in matrixed environments.
  • Familiarity with incident and problem management methodologies.
  • Proficient in utilizing monitoring tools.
  • Ability to thrive in a fast-paced environment.
  • Experience with cloud computing and data analytics.
  • Skilled in API management.

Desired Qualities:

  • Excellent communication skills.
  • Dependable and self-driven.
  • Committed to achieving results.
  • Results-oriented with strong prioritization skills.
  • Adaptable and flexible.
  • Eager to learn and grow.
  • Customer-focused with strong interpersonal abilities.