PeopleSoft Tech Support Specialist

2 weeks ago


Nashville, Tennessee, United States Omni Inclusive Full time
About the Role

We are seeking a highly skilled PeopleSoft Tech Support Analyst to join our Hosting Services WM USA team in Nashville, TN. As a key member of our team, you will be responsible for ensuring production stability and availability for key operational business processes.

Your primary focus will be on handling incident escalation and management, performing problem management on production issues, and conducting deep-dive post-mortems. You will also be responsible for driving process improvement initiatives alongside global production support projects.

In addition, you will act as a coach for junior members of the team, create and maintain written procedures, and communicate complex technical issues to stakeholders. You will also be responsible for implementing continuous improvement and problem management programs.

About You

We are looking for a strong communicator with a high level of integrity, who is highly committed, resilient, and outcome-focused. You should be able to support multiple and complex projects at any given time, and be flexible, adaptable, and pragmatic with an ability to stay focused on objectives.

You should have a natural ability to solve complex issues, covering both technical and business areas, and have a solid understanding of the business context of the applications. You should also be customer-orientated and focused on service quality with strong interpersonal skills.

Key qualifications include demonstrable experience in IT delivery and support (5+ years), experience in the Finance or Banking Industry, and a proven track record of collaborating in matrix environments. You should also have in-depth knowledge of incident and problem management practices, and be ITIL qualified and proficient in using Service Now.

We are looking for someone who is highly refined and professional in verbal and written communications, and has experience of managing a relationship with vendors and other stakeholders. You should also be able to work in a dynamic and stressful environment, and have experience in cloud computing, containers, and Kubernetes.

Additional qualifications include experience in data analytics and data science tools like Cloudera, Informatica, Azure Data Bricks, Azure Data Factory, and experience in managing microservices and middleware platforms. You should also have experience with DBMS and NoSQL databases like Oracle, Cassandra, Postgres, and experience with cloud and container monitoring tools.

We are an equal opportunities employer and welcome applications from all qualified candidates.



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