Service Desk and Network Expert

19 hours ago


Newburgh, New York, United States Inabia Software & Consulting Inc. Full time

Job Description:

Inabia Software & Consulting Inc. is seeking a Service Desk and Network Expert to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients.

Estimated Salary: $160,000 - $220,000 per annum

About the Role:

The Service Desk and Network Expert will play a crucial role in ensuring the smooth operation of our services and contributing to the company's success. The ideal candidate will have a strong background in incident management, network, and service desk operations.

Key Responsibilities:

  • Provide current design and architecture documents
  • Develop policies for security vulnerability management
  • Monitor performance and faults of LAN/WLAN/WAN devices
  • Plan and implement configuration changes and manage incidents on LAN/WLAN/WAN devices
  • Recommend and implement improvements to network performance, including managing network performance with QoS

Requirements:

  • 8-12 years of experience in incident management, network, and service desk operations
  • Strong background in designing and implementing robust network infrastructure
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills


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