Judgement Free Zone Ambassador

4 weeks ago


Newburgh, New York, United States Planet Fitness Full time
Job Description

We're seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a member of our Judgement Free Zone, you'll play a key role in ensuring an exceptional experience for our members and guests.


Daily Responsibilities
  • Provide superior customer service to Planet Fitness members, prospective members, and guests.
  • Ensure an exceptional 'Judgement Free' member experience.
  • Greet members/guests as they enter and exit the club, assisting them with any questions or concerns.
  • Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and support in their fitness journeys.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner, assisting callers with inquiries.
  • Perform membership-related functions, including sign-ups, updates, cancellations, and collection of unpaid balances.
  • Assist prospective members with calls and tours, assessing their membership needs.
  • Execute retail transactions accurately, driving sales goals.

Requirements
  • 6-12 months of experience in a customer service environment (preferred)
  • Must be 18 years of age or older
  • Willingness to become CPR/AED certified (training provided)
  • Basic computer proficiency

Compensation and Benefits
  • The hourly pay range for this position is $15.00 to $16.00.
  • A comprehensive benefits package, including medical, dental, and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick, and holiday pay; and a free Black Card Membership.


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