Conversational AI Developer

1 week ago


Secaucus, New Jersey, United States American Red Cross Full time
Conversational AI Developer

Are you passionate about creating intuitive and engaging user experiences through conversational AI? We're seeking an experienced Conversational AI Developer to join our Fundraising and Marketing Technology team.

In this role, you will design, implement, and evaluate conversational system solutions, including conversational flows, intents, and entities. You will work with cross-functional teams to understand business requirements and translate them into technical solutions.

As a Conversational AI Developer, you will have the opportunity to shape the future of human-computer interaction and make a meaningful impact on our organization.

Key Responsibilities:

  • Design and implement conversational workflows using available content and integrate or design other sources of content.
  • Apply advanced Natural Language Processing (NLP) techniques to understand and interpret user input, including intent recognition, entity extraction, sentiment analysis, and language understanding.
  • Integrate Machine Learning algorithms and models into chatbot systems to enhance response generation, question answering, and user engagement.
  • Configure APIs for chatbot solutions in the cloud connecting to external systems and various data sources.
  • Collaborate with software engineers and developers to integrate chatbot systems into various platforms, such as websites, mobile apps, messaging applications, voice assistants, or CRM.

Requirements:

  • Bachelor's Degree in Computer Science or equivalent area of study or equivalent professional experience.
  • 4+ years professional experience in Web development.
  • Minimum of 2 years' experience using Amazon Web Services (AWS) or Microsoft Azure.
  • Demonstrated ability to design, implement, and evaluate conversational system solutions.

Preferred Qualifications:

  • Experience evaluating and testing NLP systems or LLMs.
  • Experience using Bot Framework SDK, Bot Framework Composer, or Power Virtual Agents (PVA).
  • Experience with AWS AI Services, Lex, Comprehend, Chatbot.
  • Experience with Azure Cognitive Services, Azure AI Services, Azure Bot Service (ABS).
  • Software engineering experience with Python.
  • Experience with CI/CD pipelines like Jenkins or Azure DevOps.

What We Offer:

  • Competitive salary range: $100,000 - $120,000.
  • Comprehensive benefits package, including medical, dental, and vision plans, health spending accounts, and flexible spending accounts.
  • 401(k) with up to 5% match.
  • Paid family leave.
  • Employee assistance programs.


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