Licensed Customer Service Specialist

1 week ago


Aurora, Colorado, United States American Financing Full time
About the Role:

This Licensed Customer Service Representative opportunity at American Financing Corporation is an exciting entry-point for professionals seeking to develop their skills and expertise in the mortgage industry.

Main Responsibilities:
  1. Respond to incoming customer inquiries to provide personalized solutions.
  2. Conduct outbound calls to customers to finalize loan applications and progress files through the system.
  3. Process and analyze 1003 URLA Applications, scheduling follow-up appointments as needed.
  4. Ensure timely receipt of income and application documentation from customers.
Essential Requirements:
  • A valid NMLS Unique Identifier #
  • An active Colorado mortgage license (bonus points for holding additional licenses)
  • Basic to intermediate level of mortgage industry knowledge and experience
  • Bilingual skills in Spanish and English (a valuable asset)
  • A high school diploma or equivalent is required
  • Familiarity with CRM systems and standard operating procedures
  • Strong analytical and problem-solving skills, with attention to detail
Remuneration and Benefits:

This exciting opportunity comes with a competitive salary of $36K, plus potential performance-based bonuses that can increase total annual compensation to up to $115K.

Our comprehensive benefits package includes medical, dental, vision, and 401k plans, as well as paid time off, sick days, and holidays. We also offer long-term paid disability insurance, paid maternity and bonding leave, and full desk equipment.



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