Customer Service Representative

3 weeks ago


Aurora, Colorado, United States Rocky Mountain Lodge Full time
Job OverviewThe Rocky Mountain Lodge, a premiere Air Force hotel on Buckley Space Force Base in Aurora Colorado, is seeking a skilled Customer Service Representative to join our team. As a key member of our front desk staff, you will provide exceptional service to guests, ensuring their stay is nothing short of memorable.

This role requires strong communication and problem-solving skills, with the ability to multitask and work effectively in a fast-paced environment. You must be able to read, speak, and write English fluently, as well as meet state and legal age requirements for the sale of alcoholic beverages.

Key Responsibilities:
  • Provide top-notch customer service to guests, addressing their needs and concerns promptly and professionally.
  • Manage front desk operations, including room assignments, key issuance, and checkout procedures.
  • Maintain accurate records and balance totals with control records.

Requirements:

To succeed in this role, you must have experience in general clerical or cashier work, with the ability to perform multiple tasks and provide quality customer service. A National Agency Check with Inquiries (NACI) is required, as this position is a Position of Trust.



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