Service Desk Specialist

4 days ago


Aurora, Colorado, United States Anchor Staffing Inc. Full time
Job Summary

The Service Desk Specialist will be responsible for providing top-notch support to our clients. This includes answering questions, resolving issues, and providing training on our products and services.

Key Tasks:
  • Answer customer inquiries via phone, email, and chat
  • Identify and resolve technical issues, using problem-solving skills and knowledge of products and services
  • Document customer interactions, including requests, issues, and resolutions
  • Collaborate with internal teams to provide seamless support and ensure client satisfaction
Essential Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in customer-facing roles, such as technical support or sales
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues
  • Excellent written and verbal communication skills, with the ability to articulate complex concepts to clients

Estimated Salary: $52,000 per year, based on location and experience



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