Kodiak Product Support Specialist
3 days ago
About Crowe and Kodiak Solutions
Crowe is a leading public accounting, consulting, and technology firm that provides innovative solutions to complex business issues. Our team at Crowe has a strong focus on emerging technology solutions and is committed to delivering measurable results that help clients build business value.
About Kodiak Solutions
Kodiak Solutions is a growing team within Crowe that specializes in providing software and services to healthcare providers. We are excited to have an opportunity to join our team and contribute to the growth and success of Kodiak.
Job Description
The Product Support Analyst role is an exciting opportunity for a technical professional to join our team and support the implementation and maintenance of our software solutions. As a Product Support Analyst, you will work closely with our Product Engineering team to resolve customer support cases and requests, and gain a deep understanding of our products and services.
Key Responsibilities
- Provide technical support to customers via phone, email, and in-person meetings
- Collaborate with the Product Engineering team to resolve customer support cases and requests
- Develop and maintain knowledge of our products and services, including technical documentation and training materials
- Communicate effectively with customers, colleagues, and management to ensure seamless support and implementation of our software solutions
- Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices
Requirements
- Bachelor's degree in Computer Science, MIS, Information Systems, or a related field
- 0-2 years of relevant experience in product support and/or product implementation
- Exposure to Microsoft SQL Stack (T-SQL, SSIS, SSRS)
- Ability to develop product knowledge in a domain area, and across product lines
- Ability to work in a shifting environment while maintaining various levels of standardization and consistency
- Experience with ticketing system(s) preferably ServiceNow
- Experience with Microsoft Azure and/or Snowflake, a plus
- Technology certification, a plus
What We Offer
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) plan with company match
- Flexible work arrangements, including remote work options
- Ongoing training and professional development opportunities
- A collaborative and inclusive work environment
How to Apply
If you are a motivated and detail-oriented technical professional looking for a challenging and rewarding opportunity, please submit your application, including your resume and cover letter, to our online portal.
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