Fitness Experience Manager

3 days ago


Simi Valley, California, United States Planet Fitness Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities:
  • Greet members, prospective members, and guests, providing a superior level of customer service.
  • Handle all front desk related activities including checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner.
Requirements:
  • Candidate must have a customer service background or equivalent experience.
  • Basic computer proficiency is required.
  • A passion for fitness and health is essential.
  • Punctuality and reliability are must-haves.

Estimated salary: $25,000 - $35,000 per year based on location and experience. We offer a fun and dynamic work environment with opportunities for growth and development.



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