Fitness Customer Service Representative

1 week ago


Simi Valley, California, United States Planet Fitness Full time

About the Job: We are seeking a Fitness Customer Service Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Job Responsibilities:

  • Greet members, prospective members, and guests, providing exceptional customer service
  • Handle all front desk related activities, including answering phones in a friendly manner, checking members into the system, new member sign-up, and taking prospective members on tours
  • Facilitate needed updates to members' accounts
  • Respond to member questions and concerns in a timely and professional manner, elevating to Assistant Manager or Manager as needed
  • Assist in maintaining the neatness and cleanliness of the club

Requirements:

  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude
  • Punctuality and reliability is a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding members' expectations
  • Strong listener with the ability to empathize and problem solve
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language
  • Must be 18 years of age or older

Working Conditions:

  • Continual standing and walking during shift
  • Continual talking in person or on the phone during shift
  • Must be able to occasionally lift up to 50 lbs
  • Will occasionally encounter cleaning chemicals during shift

Salary Estimate: $25,000 - $35,000 per year, depending on location and experience



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