Member Experience Specialist
2 days ago
About the Role: As a Member Experience Specialist at Planet Fitness, you will play a vital role in creating a welcoming and inclusive environment for our members. You will provide exceptional customer service, handle front desk activities, and maintain the cleanliness of the club.
Key Responsibilities:
- Deliver outstanding customer service to members, prospective members, and guests
- Manage front desk operations, including phone calls, membership sign-ups, and account updates
- Collaborate with colleagues to resolve member inquiries and concerns
- Maintain a clean and organized workspace, adhering to health and safety standards
What We're Looking For:
- Customer-focused individual with excellent communication skills
- Basic computer proficiency and experience with customer relationship management software
- Passion for fitness and wellness
- Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines
- Reliable and punctual, with a strong sense of responsibility
Salary Estimate: $28,000 - $38,000 per year, based on location and experience
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