Member Experience Specialist

2 days ago


Simi Valley, California, United States Planet Fitness Full time

About the Role: As a Member Experience Specialist at Planet Fitness, you will play a vital role in creating a welcoming and inclusive environment for our members. You will provide exceptional customer service, handle front desk activities, and maintain the cleanliness of the club.

Key Responsibilities:

  • Deliver outstanding customer service to members, prospective members, and guests
  • Manage front desk operations, including phone calls, membership sign-ups, and account updates
  • Collaborate with colleagues to resolve member inquiries and concerns
  • Maintain a clean and organized workspace, adhering to health and safety standards

What We're Looking For:

  • Customer-focused individual with excellent communication skills
  • Basic computer proficiency and experience with customer relationship management software
  • Passion for fitness and wellness
  • Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines
  • Reliable and punctual, with a strong sense of responsibility

Salary Estimate: $28,000 - $38,000 per year, based on location and experience



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